Delete and manage meeting retention

Manage your meeting lifecycle by manually deleting recordings or setting automatic workspace retention policies.

How to delete a meeting

Deleting a meeting permanently removes the video recording, transcript, and all AI-generated insights.

1. Go to Meetings > Browse.
2. Locate the meeting you wish to remove.
3. Click the three dots menu (⋮) and select Delete.
4. Click Confirm to permanently remove the data.

Harmony does not currently have a trash or recycle bin. Once a meeting is deleted, it cannot be recovered.

Role-based deletion permissions

Harmony uses granular Role-Based Access Control (RBAC) to manage data security. Admins can create custom roles with specific scopes for deleting "Conversations" (meetings).

Permissions can be assigned based on three levels of scope:

• Own: Users can only delete meetings they recorded.
• Team: Users can delete meetings recorded by anyone within their assigned team.
• All: Users can delete any meeting across the entire organization.

Automatic data retention

Retention policies automatically remove old meetings to help manage storage and compliance. These limits are based on your subscription plan.

Plan	Default Retention
Solo	30 days
Plus	90 days
Max	Unlimited
Enterprise	Custom

Export data before deletion

To keep a record of a meeting before it is deleted manually or via retention policy, use the export tool.

1. Open the specific meeting.
2. Click Export in the top-right corner.
3. Choose to download a PDF of the transcript and summary, or generate a permanent Share link.

Privacy and GDPR compliance

To comply with "Right to Erasure" (GDPR) requests:

1. Search for all meetings associated with the specific contact.
2. Manually delete those meetings following the steps above.
3. For full account deletion, contact Harmony support to remove all workspace data.

Troubleshooting

Cannot delete a meeting
Ensure your assigned Role has the correct permission scope. If you didn't record the meeting, you likely need Team or All delete permissions from your admin.

Meeting disappeared unexpectedly
Check your workspace Retention Policy. If the meeting was older than the set limit (e.g., 90 days), it may have been automatically deleted.

Before deleting important meetings, export transcripts and summaries. Deleted content cannot be recovered after the trash period.