Delete and manage meeting retention
Delete individual meetings manually or let automatic retention policies manage your workspace storage.
How to delete a meeting
When you delete a meeting in Harmony, everything related to that meeting - like the recording, transcript, and all AI-generated summaries and insights—will be gone for good, so be sure you really want to remove it!
To delete a meeting, first open the Meetings section from the sidebar and choose Browse to view your library.
Once you find the meeting you’d like to delete, look for the three dots menu (⋮) next to it. Click on this menu and select Delete. A confirmation dialog will appear, asking if you’re sure you want to permanently erase this meeting and all its data. To finish the process, click Confirm. The meeting, along with all related information, will then be permanently deleted from your workspace.
Harmony does not have a trash or recycle bin. Deleted meetings cannot be recovered. Export transcripts and summaries before deleting important meetings.
Role-based deletion permissions
Harmony uses granular Role-Based Access Control (RBAC) to manage data security. Admins can create custom roles with specific scopes for deleting "Conversations" (meetings).
Permissions can be assigned based on three levels of scope:
Own: Users can only delete meetings they recorded.
Team: Users can delete meetings recorded by anyone within their assigned team.
All: Users can delete any meeting across the entire organization.
Automatic data retention
Retention policies automatically remove old meetings to help manage storage and compliance. These limits are based on your subscription plan.
| Plan | Default Retention |
|---|---|
| Solo | 30 days |
| Plus | 90 days |
| Max | Unlimited |
| Enterprise | Custom |
Export data before deletion
Want to save a copy of your meeting before it’s deleted? Exporting meetings is a great way to ensure you don’t lose valuable conversations or action items, especially if you’re cleaning up old meetings or your retention limit is approaching. Here’s how you can make sure you keep important records:
Open the meeting you want to preserve in Harmony. Click the Export button located in the top-right corner of the screen. Then choose to download a PDF file that includes the full transcript and summary, or create a permanent Share link that you can keep or send to others.
Privacy and GDPR compliance
To comply with "Right to Erasure" (GDPR) requests, you will need to identify and remove all meetings linked to the individual making the request.
Start by searching for every meeting in Harmony that is associated with the specific contact whose data needs to be erased.
For each meeting found, follow the manual deletion process outlined above to permanently remove the recording, transcript, and related insights. If the request also requires the complete removal of the individual's account and all associated data from Harmony, reach out directly to Harmony support for assistance in deleting all workspace information related to that person.
This ensures your organization adheres to privacy regulations and protects user rights in accordance with GDPR guidelines.
Troubleshooting
Cannot delete a meeting
Ensure your assigned Role has the correct permission scope. If you didn't record the meeting, you likely need Team or All delete permissions from your admin.
Meeting disappeared unexpectedly: Check your workspace Retention Policy. If the meeting exceeded the retention limit, it was automatically deleted.