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Understanding Agents

Agents represent the next evolution of Harmony's intelligence. While Skills allow you to complete specific tasks, Agents are autonomous assistants capable of monitoring workflows, making decisions, and executing complex, multi-step actions on your behalf.

Agents vs. Skills​

It is important to distinguish between the two main types of capabilities in the Marketplace:

Skill - Reactive & Task-Based
You ask the Companion to do something, and it follows a specific template to do it once.
Example: Draft a follow-up email for this meeting.

Agent - Proactive & Role-Based
The Agent works in the background, monitoring events and acting without constant prompts.
Example: An agent that watches all your sales calls and flags missed closing signals or automatically updates your CRM after every customer conversation.

How Agents work​

Agents act like specialized team members who handle ongoing work without supervision.

  • Continuous Monitoring: Agents watch your conversation stream and connected tools for specific triggers, not just when you click.
  • Proactive Assistance: They jump in when needed—like a Scheduling Agent that catches “let’s meet Tuesday” and offers to send the calendar invite.
  • Multi-step execution: Agents chain actions together automatically—pull contact details from Salesforce, check their support history, then draft a pre-call brief.

Current availability​

Agents are currently in active development.

We are working on bringing high-reasoning models to Harmony to ensure these agents are safe, reliable, and truly autonomous before releasing them to the public.

Anatomy of an Agent​

When Agents become available, their profile pages will display:

  • Recommended Model: The specific LLM (e.g., GPT-4o) required to run the agent's complex logic.
  • Capabilities: A list of permissions and tools the agent can access (e.g., "Read Calendar," "Write to CRM").
  • Author: Whether the agent was built by the Harmony team or a third-party developer.