Models & Training Data
Harmony uses AI to transcribe meetings, generate summaries, run insights, and power Companion. This page explains the broad shape of how that processing works today and where to look for the precise, contractual answers customers usually need.
Specific commitments around model training, provider data retention, and any opt-in or opt-out behaviours change as Harmony's provider stack and contracts evolve. Treat this page as orientation. For anything that needs a definitive answer (security review, procurement, legal), request the current AI, privacy, and sub-processor documentation through your Harmony account team.
How Harmony processes meeting data
When a conversation is processed, the audio (or pasted text) is sent through one or more AI providers to produce the transcript, insights, and any Companion output you have asked for. That processing involves a third-party AI provider — for example, the model used for transcription is not the same as the model used for Companion chat or insight generation.
The current set of AI providers Harmony uses is documented in Harmony's sub-processor list and DPA. Customers can request the latest version through their account team.
Whether AI providers use your data for training
Whether AI providers may use your data for training their own models depends on:
- The provider in question (each has its own policy).
- The specific commercial agreement Harmony has with that provider.
- Any commitments Harmony's current AI documentation makes about that provider.
Because these terms can change, Harmony does not publish a blanket "no provider ever uses any data for training" statement here. Customers who need a definitive position for a vendor review should request Harmony's current AI documentation and sub-processor list.
Harmony-internal training
Harmony does not use customer meeting content to train external public models. For internal model improvement (for example, scoring or summarisation tooling), refer to Harmony's privacy policy and DPA for the current opt-in / opt-out posture.
Self-hosted and private model deployments
Self-hosted Harmony deployments and private model configurations are part of Harmony's enterprise offering and are negotiated as part of an enterprise contract. They are not a self-serve setting and are not available to every plan.
If you need a private deployment, isolated AI provider routing, or a customer-managed model environment, contact your Harmony account team. Do not assume any specific deployment topology without contractual confirmation.
Deletion and retention
Deletion behaviour depends on the surface:
- Single conversation — deleting a conversation from its detail-view action menu removes it from the workspace.
- Workspace and account deletion — handled under Workspace Settings → Danger Zone. See Deleting your account for the current self-serve behaviour and the contact-support path.
- Subscription cancellation — cancelling a paid subscription does not by itself delete workspace data. If you want data to be deleted, that is a separate request.
Retention windows beyond a single conversation (for example, how long backups are kept, or how long deleted records remain in cold storage) depend on Harmony's data-retention policy. Refer to the current policy or ask your account team for the verified number — the value is not safe to quote from older help pages.