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Invoices

Every time Stripe processes a payment for your Harmony workspace, an invoice is recorded. Past invoices are available in the workspace and can be downloaded as PDFs.

Where to find invoices​

Open Workspace Settings → Billing → Invoices. The list shows every invoice Harmony has stored from Stripe for your workspace, newest first.

You need the billing:read:all permission to open the page. By default only the Admin role has it. Without the permission, the page shows "You do not have permission to view billing information." — ask your workspace admin to update your role under Settings → Roles. See Roles and Permissions.

What you see in the table​

When you view the invoices page, each invoice is displayed as a row in a simple, chronological table. For every invoice, you will see several pieces of information:

  • The invoice’s unique Stripe ID is shown, allowing you to reference or verify it easily.
  • The due date for the invoice is listed, helping you keep track of payment schedules.
  • The total amount billed appears, shown in the invoice’s original currency.
  • The status of each invoice is visually summarized using a colored badge, which makes it easy to recognize payments that are completed, pending, or have other statuses at a glance.
  • In the final column, there is a Download button. Clicking this allows you to download the invoice as a PDF.

Keep in mind that the invoice list does not currently support searching, filters, date range selection, or any additional sorting options. All invoices are shown in one straightforward table, with the newest invoices at the top.

Invoice statuses​

Every invoice’s status is determined by Stripe, and the badge indicates its current state. Here’s what each status means in plain language:

  • Paid means that the invoice was successfully charged. This is the status you’ll see most often for subscription renewals.
  • Open indicates that the invoice has been finalized and is waiting for payment. You might see this briefly during payment processing, or for longer periods if an attempted payment fails.
  • Draft is shown when an invoice has not been finalized yet. Most customers rarely encounter this status.
  • Void means the invoice has been canceled or invalidated, so no payment is required.
  • Uncollectible is used when Stripe has tried and failed multiple times to collect payment. If you see this status, you should contact support for help resolving the issue.

Download an invoice​

Click Download on the row. The PDF streams from Stripe through Harmony and is the source of truth for invoice line items, billing period, customer details, and any tax shown by Stripe.

If you see "Failed to load invoice data. Please try again.", refresh the page; if it persists, contact Harmony support.

Email receipts​

Stripe sends payment receipts by email when a charge succeeds, based on the email and notification settings on your Stripe customer record. Harmony does not currently expose a per-recipient email list for invoices in the in-app UI — to add or change billing email recipients, contact Harmony support.

When something doesn't look right​

Amount doesn't match what I expect. The PDF is authoritative. Check whether you've changed seats, plans, or added/removed a payment method during the billing period. If it still doesn't make sense, contact Harmony support with the invoice ID.

I can't find an invoice. The invoices list shows everything Stripe has finalised for the workspace. If you're sure a charge happened but no invoice appears, contact Harmony support with the date and approximate amount.

An invoice is stuck in Open. Stripe is still attempting collection (or the charge failed). Check Settings → Billing → Payment Methods to make sure the default card is still valid; see Payment Methods for the recovery flow.

Plan changes and proration​

If you change your plan tier mid-period, Stripe handles proration on the next invoice — the exact credit and charge depend on your subscription configuration. There is currently no in-app Change Plan button on the Subscription panel; to change plans, contact Harmony support. See Subscription Plans for the plan catalogue.

Enterprise invoicing​

Enterprise customers can negotiate custom payment terms (Net-30 and similar), purchase order workflows, multiple billing contacts, and tailored invoice frequency. These are agreed contractually rather than configured self-serve. Contact your Harmony account team for the specifics that apply to your contract.